Careers

This position will ensure the long-term success of our customers and will be responsible for developing long-term relationships with your portfolio of assigned or acquired customers, connecting with key business executives and stakeholders.  The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities:

• Develops new prospects.
• Increase sales of our products and/or services.
• Serve as primary customer interface.
• Responsible for the development of business and relationships with customers.

• Performs inside sales when option is available of equipment and services (i.e. loose individual equipment, maintenance programs and services)

• Dissemination of value add and differentiation messages to customers.
• Establishes a defensible barrier to competitors.
• New account development.
• Customer competitor analysis.
• Customer Strategic plan development, plan implementation, follow up and update.
• Work with other departments to promote products and/or services.
• Create referral partners to generate a referral network.
• Support Service Manager with client interaction and communication.
• Assist with coordination of the technical and logistic support for IT staff.
• Processing of sales requests and proposal for clients.
• Vendor management.

Qualifications:

• Degree in related field or equivalent.
• 2-5 years industry sales experience preferred.
• Proven track record of success with strong closing skills.
• Self-motivated, creative and has the ability to work independently.
• Excellent work ethic and integrity.

Must Have Skills:

• Prioritizing issues.
• Problem solving.
• Excellent communication both verbal and written.
• Utilizing equipment, including personal computers, word processing, spreadsheet, and data base applications.
• Establishing and maintaining effective working relationships with employees, other agencies, and the customer.
• Capability to work under pressure and produce quality results.

Job Conditions/Environment:
Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.

Coordinates the technical and logistic support for IT staff.  Daily management of administrative functions of scheduling, and workload forecasting.

Responsibilities:

• Schedules daily tickets and projects for all technical staff.
• Directs IT staff by providing long and short range forecasting to ensure best match of individual capabilities to service requirements.
• Performs inside sales when option is available of equipment and services (i.e. loose individual equipment, maintenance programs and services).
• Serves as the initial point of contact for Service Technicians and customers.
• Assists with logistics including travel and obtaining additional parts or tools.
• Coordinates with clients on scheduling of all service requests.
• Communicate with clients, vendors and staff regarding scheduling, changes, updates and completion of service requests.

Qualifications:

• High School education or G.E.D.
• PC Skills with knowledge of Microsoft office
• Good organizational skills with attention to detail
• Good written and oral communication skills

Must Have Skills:

• Prioritizing issues
• Problem solving
• Excellent communication both verbal and written
• Utilizing equipment, including personal computers, word processing, spreadsheet, and data base applications, multi-line telephones and adding machines
• Establishing and maintaining effective working relationships with employees, other agencies, and the customer
• Capability to work under pressure and produce quality results

Job Conditions/Environment:
Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.

Responsibilities:

• Provide primary and backup on-site network, desktop, and laptop repair, service and support.
• Configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers.

• Coordination with 3rd party vendors to support break/fix, preventative maintenance and issue resolution for server, network, desktops and laptop systems.

• Internal support services.
• Monitoring of system alerts.
• Troubleshooting basic operating system problems.
• Completing Preventative Maintenance.
• Install and configure hardware options in networks, desktops, and laptops (CDROM, hard drive, memory, sound card, NIC, etc.)
• Downloading and applying firmware and bios upgrades.
• Interact with clients on site to determine exact cause or issue and resolve while onsite.
• Extensive use of remote control support tools to resolve various client issues.
• Maintain accurate records for service calls completed.

Qualifications:

• One or more of the following certifications preferred: Server+, Network+, MCP, Networking, VMware, Cisco.
• 2 – 5 years experience in configuration and installation of hardware products, cabling, and networking.

Must Have Skills:

• Communicating in person and in writing.
• Establishing and maintaining effective working relationships with employees, other agencies, and the client.

Job Conditions/Environment:
Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.